RTA introduces new self-service machines

These new self-service kiosks should make life a little bit easier for motorists who have paperwork to tackle.

Words: Vanisha Rajesh

The 20 new generation self-service machines have been installed at the Roads and Transport Authority’s (RTA) headquarters and customer happiness centres.

Various kinds of RTA transactions can be completed using the machine, including drivers and vehicles licensing, parking services, To Whom It May Concern Certificates, and more.


Transactions can be completed four languages – Arabic, English, Urdu and Malayalam – and payments made using cash or cards. As well as being multi-lingual, the machines are top notch security-wise and are able to read ID cards and scan fingerprints. Users can also sign and scan documents using an electronic signature.

As all transactions should be processed in one visit, and the clever kiosks will definitely save us a lot of time, and are part of meeting the authority’s goals to make Dubai happier and smarter.

Ahmad Mahboub, the RTA’s Executive Director of Customers Service and Corporate Administrative Support Services, says the plan is to deploy more machines in shopping centres and around Dubai, so watch out for them coming to a mall near you.



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