Robots will run this new government service centre

Service One centre

Artificial intelligence and robots will deliver services from 14 government departments under on roof at a new one-stop-shop.

Vice President and Prime Minister of the UAE, and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, officially opened Service 1 at Emirates Tower, Dubai, on Saturday.

In a bid to smooth the bureaucratic process, supercomputer IBM Watson will explain services to customers and answer queries in English and Arabic through the Middle East’s largest smart touch screen.

This next-level artificial intelligence is basically a computer that can process information like a human, acquiring knowledge over time. It has already been used by the US Open to watch tennis games and pick out highlights from hundreds of hours of footage.


What else is on offer at the space age centre? Couples can even get married (in an Islamic ceremony) and on Saturday Sheikh Mohammed and Mohammed Al Gergawi, Minister of Cabinet Affairs and the Future, witnessed the first such wedding.

Along with joining happy couples in matrimony, the centre will offer customers three packages for all those big milestones, so customers don’t need to make repeat visit.

There’s ‘Mabrouk Ma Yak’, which translates as ‘congratulations on your newborn’ and prepares all the official documents for a new baby in one go (perfect for tired new parents), including baby’s birth certificate, and passport. ‘Mabrook Ma Dabrat’ allows newlyweds to access Islamic Sharia marriage contracts and can even enable couples to marry, with a link to a judge at Dubai Courts. A bundle of four employment services is also on offer to private companies that employ less than 50 employees.



Sheikh Mohammed shared a video on Twitter showing the futuristic service centre and its robot helpers, adding: “We will not stop, because our goal is to be the first in the world in government services by 2020.”

The centre will have just one human employee and use artificial intelligence technology to provide customers with access to more than 100 government services from The Ministry of Interior, Ministry of Human Resources and Emiratisation, Sheikh Zayed Housing Programme, Emirates Post Group, Ministry of Infrastructure Development, Ministry of Climate Change and Environment, Ministry of Culture and Knowledge Development and the Telecommunications Regulatory Authority.


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