There were major delays on the Metro’s Red Line this morning, meaning many people were late for work, but it’s just been confirmed that it’s now back to its usual speedy service.
Commuters began tweeting about issues from about 7am on Monday (6th November) and large queues stacked up at Metro stations – Al Karama (ADCB), Burjuman and Business Bay were particularly busy.
While some people used taxis and buses, many simply had to wait until things got moving again on the Red Line, which covers 29 stations from Jebel Ali (UAE Exchange) to Rashidiya.
— Rachel رايتشل (@_rachel_lewis) November 6, 2017
The Dubai’s Roads and Transport Authority has assured commuters the Metro is back up and running and shed a little light on the problem – it was a technical glitch that led to the hold up, which didn’t affect the Green Line.
PR professional Natasha, 33, found out about the delays just after she set out from her home in Discovery Gardens.
“On the way to the Metro my taxi driver told me that I had a customer who he had just dropped off that said the Metro was delayed for 45 minutes. I saw the Metro was halted between two stations and that was when I panicked.
“When I got to the station, the clock said there was a three-minute waiting time, but it took longer than that and it seemed to hold for longer at each station.
“I got to work about 9.20am, which is about 20 minutes later than usual.”
More than 17 million people used the Metro in 2016 (approximately 329,00 a day). It’s proved so popular that an early service was introduced November 2017.
On weekdays the Metro’s Red Line services now starts at 5am instead of 5.30am and the Green Line from 5.30am (that’s 20 minutes earlier than before). Good to know if you want to leave some extra time for your commute tomorrow!