Complaints from taxi passengers have dropped by 86 per cent over the last two years.
Mattar Al Tayer, director general of the Roads and Transport Authority (RTA), revealed the figures from 2016 to 2018.
Last year, taxis transported 175 million riders in Dubai. Making drivers more aware of the laws and improving the cleanliness of vehicles led to a drop in complaints, Al Tayer said. The RTA has also recently approved a package of initiatives to increase drivers’ satisfaction. These include upgraded training in a new smart centre for drivers of taxis and on-demand limousines.
Fines against drivers who flout rules are also to be doubled, especially for “careless driving and misconduct,” added Al Tayer.
If you do need to complain about a driver, call 800 90 90 or visit the RTA’s website. It’s helpful if you have the taxi’s plate number and time of your journey.
Travelling around Dubai by taxi could soon get even easier, as the RTA and ride-hail service Careem join forces. The taxi service will start from April 2019. Its name and logo are yet to be revealed.
When it launches, commuters will be able to book one of the RTA’s 10,843 taxis and make payments through an app, so no more waiting around for cars or searching for one that accepts card payments. Downloading the app also means riders can plot the best route and split fares.
Of course, if the scheme to launch driverless taxis could to fruition, complaints could drop even further. Vehicles are now running on dedicated routes at – where else? – Dubai Silicon Oasis, after launching at GITEX Tech Week in October 2018.