Here’s a way to get that pesky life admin done at times that suit you. Behold, the Roads and Transport Authority’s (RTA) I-Counter.
The smart little customer service centre will let us make self-service transactions round-the-clock from taxis and public transport.
Services include asking queries, payment of traffic fines, taking out or renewing vehicle registration, and issuing and renewing your driving licence. Easily transportable, the I-Counter can also issue replacement vehicle registration cards, certificates of owning/not owning a vehicle, replacement drivers licences, insurance premium reimbursement certificate, and clearance certificates.
It can do all of these in five languages too – Arabic, English, Malayalam, Urdu, and Chinese.
Find four machines at Umm Ramool Customer Happiness Centre, three at the Customer Happiness Centre in Deira, another three on Dubai Ferry and the RTA’s Smart Bus.
Eventually, they’ll be rolled out to malls, Al Barsha and Al Tawar Happiness Centres and to 700 of the RTA’s taxis. More services will be added, including refunding payments, and topping up nol and parking cards.
The RTA’s other self-service kiosks are already a big hit with Dubai dwellers (anything for an easy life, right?). In 2018, the number of transactions they processed jumped to 296,000 from 69,811 transactions in 2017. Most popular were vehicle licensing services, followed by driver services.
Oh, and FYI before you seek out the I-Counter – you definitely don’t need to pay fines before re-registering your car.