That’s the decision of His Highness Sheikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE.
Dubai’s Ruler made the surprise announcement on Twitter.
His Highness said: “We have instructed to begin evaluating 600 government service centres. On September 14, we will announce the five least and best performing service centres. My message to officials: “We will not accept anything short of the first position globally in our services and facilities.'”
In April, Sheikh Mohammed put officials on blast, after sending a mystery shopper to an unnamed Emirates Post Office.
Sheikh Mohammed tweeted a photo of long queues, with a warning that whoever was responsible for the level of service would not continue to be part of His Highness’s team. Within hours, the post received 11,000 likes.
According to a second tweet, a team of investigators dispatched to the post office found that 75 per cent of the people queuing were waiting for their Emirates ID. A total of 80 per cent of Emirates IDs are sent to Karama Post Centre and collected in-person by workers who don’t have PO boxes.
Up to 3,000 ID cards coming to the post office are beyond its capacity, the report said.
Sheikh Mohammed added that nothing in the government will pass without a follow-up “in all transparency.” We knew big changes were coming and it sounds like they’re here!