September 27, 2021

Dubai Week

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Hessa Buhomaid: The efforts of the task force led to excellence

Hessa Buhomaid: The efforts of the task force led to excellence

Dubai (Etihad)

His Excellency Hessa Bint Issa, Minister of Community Development, lauded the efforts of the Ajman Customer Happiness Center Committee of the Ministry, which has made significant progress in achieving the “5 Star” rating as per the results of the evaluation. 2020-2021 Hisnes Sheikh Mohammed bin Rashid Al Maktoum announced. The Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai, May God protect him, is an organization for rating services as part of the federal government’s service centers rating according to the global star.
Yesterday morning, the Minister of Community Development visited the Ajman Center and congratulated the center’s family, its director Hana Suwaina and the team working to improve and enhance services in the ministry. This led to the development and the effects of the “Kovit-19” epidemic that led to the “5 stars” rating, which was challenging and motivating for the ministry to achieve further growth, improve performance, facilitate access and distribution, advance and quality, electronic and smart services to all types of customers, especially the Priority Group. : Senior citizens, determined people and children.
He thanked the staff for their efforts to improve and enhance the services of the Customer Happiness Center in Ras Al Khaimah, the Customer Happiness Center in Fujairah and the Customer Happiness Center in Al Ain. 4 star rating.
His Excellency stressed the need to work with double standards to increase the performance and attendance of the centers which have been rated “3 Star”, giving the best confidence in the efficiency and capability of the work teams of these centers. Provides working mechanisms for providing better government services based on advanced technology and easy access to quality and efficient services for all.
He stressed that this achievement is the result of sincere effort and the result of continuous hard work in the soul of a team, which is a combination of long-term present and future achievements in preparation for the next job in the UAE. Fifty years on, it has contributed to strengthening the country’s leadership and global competitiveness. His Excellency Hessa Bint Issa Buhmid addressed the working groups who support the Centers of the Ministry to receive advanced ratings and increase star ratings: “Thank you and I am proud of you. And progress.”

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Development projects
As for the 4-star rated centers, they have made significant progress in improving performance and productivity and in providing services to customers in line with best practices in terms of “zero”. Waiting minutes for customers, starting with the front line staff, through procedures and initiatives to make customers happy. And employees, until the use of precautionary measures and shifting the customer’s journey towards electronic procedures (email, WhatsApp, phone).