Wednesday, February 28, 2024

Microsoft examines Windows printer renaming problem: How it affects users

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By Mounis Hawass

Sunday, December 10, 2023 at 03:00 AM

Faces Windows 10 Windows 11 is a new problem because operating systems rename printers to HP LaserJet printers, and the technology company notes that the issue affects devices running Windows 10 and Windows 11 operating systems running the 22H2 update.

How does this issue affect users?

Because of this issue, printers connected to Windows devices automatically install the HP Smart app and are renamed even if they are not HP devices, and the tech company confirmed that it has already started investigating the issue.

Microsoft has suggested that this issue is not caused by an HP update, but instead is a Windows problem. However, this issue does not stop printers from printing, and Windows 10/11 users can continue printing, but users try to double-click on the printer and get a “no jobs for this page” error. Get the message.

In a support note, Microsoft says: “Some issues have been observed with printer configurations on Windows devices that access the Microsoft Store. Microsoft will investigate this issue and work with partners to resolve it. Manufacturer.” Most are named after the HP LaserJet M101-M106 model, and the printer icons can also be changed.

Unaffected printers

There are some workarounds to prevent printers from being automatically renamed and settings can be enabled. For example, if your IT administrator blocks the use of the Microsoft Store, printers will not be renamed. In such cases, the HP Smart app will not be installed automatically.

However, it’s important to note that this isn’t the first time Windows and printers have had problems with each other. In March 2021, a blue screen appeared on some printers on computers due to a Windows update, and Microsoft was able to act quickly. Fix the problem.

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A few months later, a serious, unpatched flaw appeared in the Windows Print Spooler service. Fixing this security issue caused some printers to stop working completely. The latest renaming fix is ​​expected to be much less problematic.



Stuart Wagner
Stuart Wagner
"Professional coffee fan. Total beer nerd. Hardcore reader. Alcohol fanatic. Evil twitter buff. Friendly tv scholar."

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