May 30, 2023

Dubai Week

Complete Dubai News World

68% growth in the number of calls received in the first half

68% growth in the number of calls received in the first half

Ajman Transport Authority has brought the total calls for 2022 to 58,747 with a growth rate of 68% in the first half of 2022 compared to last year 2021. In 2021 the number of incoming calls reached 40373 calls, where the Commission provides a service to respond to inquiries and referrals throughout the week.

In the first half of 2022, the response rate for calls reached 92% and the average time for incoming calls was 79 seconds, indicating that the Transport Authority aims to provide fast and high-quality services. – Quality services supporting the transport system in the emirate to improve the quality of life.

He added that there are 3 main languages ​​to respond to including Arabic, English and Urdu and this diversity comes in languages ​​to ensure empowerment of all sections by providing and fulfilling the needs of the public. Ability to properly handle their needs.

The Authority provides all the services of customer contact department through WhatsApp application at +971600599997 where all inquiries and requests are answered round the clock.

Customers and members of the public can make comments, suggestions and complaints through 600599997 or Ajman Call Center 80070 or through the website at or by email at [email protected].

The authority mentioned the possibility of requesting taxis through the Route Ajman application, where the customer can book various vehicles according to his needs, and he can download the application, register, register and schedule trips in quick and easy steps. Application available. On iOS and Android.

The authority allows the public to enjoy the luxury of ride limousine service and can book it by calling the authority’s call center number or by requesting through the route application as the call center is available 24 hours a day on holidays. Day by number 600599997.

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