96% usage rates of digital services at Emirates NBD

Dubai: “Gulf”
Emirates NBD’s Corporate and Institutional Banking segment recorded significant growth in the use of digital banking services in the first nine months of this year. The percentage of customers who rely on its digital channels to pay is 99%.
Emirates NBD has seen significant growth in the number of customers joining its digital platforms, with its continued focus on corporate banking solutions at a rate of 40% in the first nine months of this year, compared to the same period in 2019. The latest technologies and innovations.
Emirates NBD saw a significant increase in transactions through its digital business finance platform “Smart Trade”, while during the same period the rate of financial requests received by the bank through the platform increased 2.5 times and customers expressed a clear preference for use. Digital channels trade finance applications instead of going in person to the branches and applying. In 2020, Emirates introduced the first such solution in the NBD banking sector and digitizes the processing of internal guarantees using robotic processing and machine learning techniques, enabling many customers in the public sector to manage their internal guarantees at 100. % Digitally “Smart Trade” operating system, which led to the reduction of paper transactions and the establishment of a “direct processing” system.
Ahmed Al Qasim, Senior Executive Vice President and Chairman, Emirates NBD Corporate and Corporate Bank, said: “As part of our vision to be the most innovative bank for our customers, we continue to develop advanced solutions that support companies and enhance their banking experience. Service. That’s why, during our gradual digital transition, we strive to provide support, advice and encouragement in a variety of ways to make customer transition as smooth and efficient as possible. There is no doubt that we are making progress in our efforts to integrate integrated digital technologies into the banking service system provided to companies. As the United Arab Emirates ranks tenth in the Global Digital Competitiveness Report 2021, we are moving forward to support the country’s efforts to digitize various aspects of doing business.