Innomotics Contracting LLC and Danfoss FZCO have expanded the scope of the global agreement signed earlier this year between Innomotics GmbH in Germany and Danfoss Drives A/S in Denmark to include enhanced customer service support for users of Danfoss Low Voltage Drives and Innomotics Low Voltage Motors in the Middle East, with a focus on the UAE.
The updated agreement, signed by Mr. Rajesh Menon, Division Head of Customer Service at Innomotics Middle East, and Mr. Abdul Rahman Moussa, Country Manager Drives – MENA, marks a key milestone in the strategic collaboration between the two companies.
Under the arrangement, Danfoss will utilise the trained technical capabilities of Innomotics to deliver services such as warranty support, commissioning, corrective maintenance, cross-border service assignments, and service contracts. In turn, Innomotics customers will benefit from access to Danfoss training programmes, spare parts, retrofit and upgrade solutions, extended warranty options, and technical assistance.
Speaking on the occasion, Rajesh Rajasekhar Menon, General Manager of Innomotics Contracting LLC and Division Head of Customer Service, Innomotics Middle East, said, “We are pleased with this development as Danfoss recognizes our customer service approach in the Middle East. We have a strong and mature set-up that can fully serve Danfoss’ customers. We can build on the existing global contract and give it an extension, which is the first of its kind within both companies. We are confident that this move will be a win-win for all involved, customers and both organizations which is a reflection of the end-user trust and reliability we have acquired over the years across all our businesses”.
Abdul Rahman Moussa, Country Manager Drives – MENA, added, “We have strong roots in the Middle East market and have been taking deliberate steps to increase customer value. We recognize there are synergies to be realized between both companies, and this is a step in a new direction that will benefit all stakeholders. With our strength in our product portfolio and the strong service capabilities of Innomotics, our customers will stand to gain an advantage through our shared approach in a seamless manner. The service engineers will undergo a rigorous training process and will be completely prepared to address any customer requirement in the markets.”
Working together, the companies will jointly support customer needs across key industrial sectors including Oil & Gas and Petrochemicals, Mining, Minerals and Cement, and Metals.