March 28, 2023

Dubai Week

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Suhail Al Masrooy: Creating customer service based on innovation

Suhail Al Masrooy: Creating customer service based on innovation

Dubai (WAM)

The Minister of Energy and Infrastructure, His Excellency Suhail bin Mohammed Faraj Faris Al Masroui, said that the Ministry operates by utilizing international best practices to use all resources and capabilities and invest in expertise, relying on innovation and artificial intelligence. And capabilities to improve the customer service system, exceeding the aspirations of the government. It serves the interests of all members of the community and achieves happiness and quality of life.
During the announcement by Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai, God forbid, His Excellency stressed that the Ministry is keen to provide a wide variety of service channels to meet the needs and requirements of the star ratings results for customer service centers in federal agencies. All sections of society. He explained that providing services that exceed expectations is a priority of the Ministry of Energy and Infrastructure and within its strategic plans.
His Excellency Al Masroui said the ministry has begun work on a project to create smart services on digital channels, which includes a number of initiatives and quality projects within the ministry’s strategic goals and objectives aimed at achieving leadership in digital transformation. Customer happiness is the main axis for the development of government services in the United Arab Emirates, in accordance with the orders of the wise leadership. He said that the next fifty years of guidance of the United Arab Emirates is based on providing smooth and accessible services beyond expectations and serving all members of the community, bringing the UAE closer to the century 2071 and the dream of world leadership. We all need to work on a participatory perspective based on a perspective. We can anticipate challenges and turn them into opportunities, and work together for the future of different tools and visions based on innovation, innovation and artificial intelligence. As well as improving the use of partnerships, technology and advanced science, as well as adopting global innovative solutions to improve the quality of life of society. He said: “At the Ministry of Energy and Infrastructure, we have clear action plans that pave the way for a new phase of customer service and government initiatives in line with the vision of the future government. Al Masroui, Ministry of Energy and Infrastructure, noted that the Center for Public Service and Customer Happiness has adapted to the changes and has implemented a set of procedures related to commitment to the principles of continuity and flexibility, especially during emergencies. Govt-19 “epidemic, and at this point the ministry was distinguished by its services. Innovative, intelligent to all its customers. By providing sound, efficient services and taking precautionary measures and measures to maintain security without compromising the needs and aspirations of customers in the current circumstances.

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