- Zoom introduces AI Companion 3.0 featuring agentic AI, bringing forward new functions and workspaces to reshape the way teams connect and collaborate within its ecosystem
- Zoom Business Services set to roll out agentic AI tools for Customer Experience
- Zoom Virtual Agent to transform both customer and employee engagement
Zoom Communications, Inc. (NASDAQ: ZM) has announced the arrival of a new era in productivity, intelligent teamwork, and connectivity with the launch of AI Companion 3.0. The latest release introduces advanced agentic AI across Zoom Workplace and Zoom Business Services. Revealed during Zoomtopia 2025, the company’s annual flagship event, the unveiling underlines Zoom’s strategy for agentic AI-led features. With the ability to translate conversations into actions through tailored AI support, users can perform more effectively each day, across a variety of platforms.
“Our customers’ most important conversations happen on Zoom, and now those conversations can result in critical insights to fuel real progress,” said Eric S. Yuan, founder and CEO of Zoom. “With AI Companion 3.0, our agentic AI can understand users’ specific context, priorities, and goals to help them cut through the noise, focus on what matters most, and drive meaningful business outcomes.”
AI Companion 3.0: the ultimate intelligent work companion
Zoom’s vision for the future of work is a unified platform where AI acts as a seamless, intelligent layer. AI Companion 3.0 and the new Zoom Workplace and Business services innovations are at the heart of this vision. More than just an AI assistant, AI Companion works across the Zoom platform and compatible third-party integrations to help users turn conversations into action through deeper conversational insights, save time by tackling administrative tasks, and deliver higher-quality work.
Uncover deeper insights
AI Companion will be able to use agentic AI to retrieve and synthesize internal enterprise knowledge, such as from meeting and phone call transcripts, chat history, and shared documents, with external insights (e.g., publicly available market research and industry data) via unified, context-aware search to deliver critical information at the right time. This will allow users to garner deep insights and receive essential information from their conversations, docs, third-party apps, multiple meeting platforms, in-person meetings, and the web.
With new AI note-taking capabilities, users with paid Zoom Workplace accounts can optimize their manual notes with AI Companion in all of their Zoom meetings, and also for in-person meetings and meetings that take place outside of Zoom, such as on Microsoft Teams, Google Meet, and WebEx (coming soon).
Optimize the workday
Proactive agentic skills can help manage busywork so users can focus on what matters. New capabilities, such as “free up my time,” meeting preparation, group assistance, and in-meeting recommendations, help users stay informed by offering the right information at the right time so they can complete their tasks with less effort. AI Companion, with its new, outcome-focused prompts, will help drive results by helping users identify, prioritize, and complete tasks across the Zoom platform — including meetings, phone calls, chats, and emails — so nothing falls through the cracks.
Deliver high-quality work faster
Users can interact with AI Companion as a collaboration partner to uplevel their work with less guidance because it already understands their context. It knows their most recent and frequent conversation topics and important projects, providing suggested actions and tailored responses to help them deliver the best possible outputs. AI Companion 3.0 introduces a new work surface in web browsers and the Zoom Workplace desktop app to deliver a single coherent AI experience regardless of where users are working. The work surface dynamically adapts and offers a full breadth of context, turning scattered information into actionable intelligence.
With new writing assistance and deep research skills, users can generate comprehensive, data-driven reports and polished documents using internal and external data sources.
Advanced AI platform innovations
Zoom is pushing the boundaries of communication with new AI and platform features for Zoom Workplace, including new lifelike meeting avatars, the ability to generate clips from presentations, and support for Model Context Protocol (MCP) that will allow customers and developers to configure tools for customer and virtual agents.
The addition of real-time voice translation for Zoom Meetings helps Zoom users collaborate more easily with global colleagues and partners with the Zoom quality that organizations know and love. This is supported by a recent evaluation commissioned by Zoom in which Zoom’s real-time translated captions solution was found to deliver greater accuracy than leading competitors using MetricX standard: 28% more accurate for English-to-French translations and 14% more accurate for English-to-Spanish translations.
Customized solutions
For organizations that need agentic AI that is more tailored to their business needs, Custom AI Companion now offers the ability to create and deploy custom AI agents. Available beginning today, this low-code builder empowers admins to create and deploy tailored AI solutions directly to their employees, with access to a comprehensive, rich tooling library and pre-built templates for various workflows. Additionally, admins can connect to pre-built, third-party agents and use
the Agent2Agent (A2A) protocol to get work done across applications.
AI Companion 3.0 capabilities are expected to be generally available in November 2025, at no additional cost with the paid services in Zoom Workplace accounts. The Custom AI Companion add-on is available for $12 per user, per month.
Zoom Business Services supercharges customer and employee Experiences
Zoom’s commitment to businesses extends beyond collaboration, with new innovations in its Customer Experience (CX) suite and Zoom Virtual Agent (ZVA), including AI-first features designed to enhance agent performance, improve customer experience, and provide actionable insights for leaders.
Zoom customer experience innovations announced at Zoomtopia include the ability to automate support agent tasks with Agentic AI Expert Assist, uncover business intelligence from customer data with CX Insights, and extend quality oversight to virtual agent interactions with Automated Quality Management. Additionally, Zoom is introducing a “bring your own voice” capability to ZVA, allowing companies to create a more consistent and on-brand conversational experience.
Zoom is bringing the power of agentic AI beyond customer support and into the earliest stages of the customer journey. With Zoom Revenue Accelerator (ZRA), sales teams gain AI-driven capabilities that take on the heavy lifting of prospecting, follow-up, and scheduling. ZRA’s new agentic prospecting skill scans event lists and other lead sources, intelligently identifies high-potential prospects, and initiates personalized outreach across channels like email, SMS, and even schedules initial touchpoints.