Flytxt, a leading provider of Enterprise AI solutions for telecom and subscription-based businesses, headquartered in the Netherlands with a corporate office in Dubai, has been recognised as a Niche Player in the Gartner Magic Quadrant 2025 for AI in CSP Customer and Business Operations for the second consecutive year.
Flytxt AI is extensively trained with trillions of real-world data points and purpose-built to support high-impact decision-making and actions for CSPs across sales and marketing, product and pricing, and customer care.
The company has recently enhanced its AI solution portfolio with the launch of Niya-X, its Agentic AI system designed to transform customer engagement for CSPs. Niya-X delivers engagement that is more conversational, proactive, context-aware and autonomous, reducing the need for human intervention while increasing the speed and accuracy of decision-making. It also empowers CSPs to respond more rapidly to changes in market dynamics and customer behaviour compared to generic or custom AI, enabling them to adapt strategies, tactical plans and actions effectively.
“To us, being recognized for the second time in the Gartner Magic Quadrant truly validates our differentiated market play,” said Dr. Vinod Vasudevan, CEO of Flytxt. “CSPs are increasingly operating as digital marketplaces, where speed and efficiency in decision-making directly shape customer and product outcomes. We see strong adoption of Flytxt AI in this new paradigm to drive autonomous decisions and actions that, on one hand, optimize product offerings, and on the other, customer engagement and consumption, accelerating value creation at scale.”
Flytxt has partnered with more than 80 enterprises, including 75 CSPs in over 50 countries, helping them embed AI into daily decision workflows to achieve measurable business outcomes.
Gartner, Magic Quadrant for AI in CSP Customer and Business Operations, By Pulkit Pandey, Amresh Nandan, Will Rice, Mounish Rai, 26 August 2025.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.