Alibaba Cloud, the digital technology and intelligence arm of Alibaba Group, has entered into a memorandum of understanding (MoU) with Wio Bank, the region’s leading digital banking platform, to advance innovation across artificial intelligence, cloud computing, and fintech. The announcement was made during GITEX Global 2025 and marks a major step forward in accelerating AI adoption within the Middle East’s fast-evolving financial industry.
The collaboration supports Wio Bank’s multi-cloud strategy and accelerates the integration of generative AI by leveraging Alibaba Cloud’s cutting-edge technologies, including its Qwen large language model, Platform for AI (PAI), and agentic solutions. Together, both entities aim to co-develop AI-driven banking agents that will enhance operational efficiency and elevate customer experiences, hosted securely within Alibaba Cloud’s data centres in Dubai to ensure scalability, reliability, and performance.
“This partnership reflects our continued commitment to delivering smarter, faster, and more secure solutions for our customers,” said Jayesh Patel, CEO of Wio Bank PJSC. “AI is a key pillar of our vision for the future of banking, and by scaling our capabilities with Alibaba Cloud’s advanced technologies, we are building intelligent agents that simplify operations and empower our customers to grow, thrive, and achieve more in a safe and secure way.”
Eric Wan, Vice President of Alibaba Cloud International and General Manager of the Middle East, Turkey, and Middle Asia at Alibaba Cloud Intelligence said: “We are delighted to announce our collaboration with Wio Bank by providing our advanced Qwen LLM and comprehensive AI platform to drive AI-powered innovation in the Middle East’s financial sector. Wio Bank’s forward-thinking approach to digital banking aligns perfectly with Alibaba Cloud’s mission to empower businesses with cutting-edge technology. This collaboration reflects our unwavering commitment to supporting the digital transformation of the fintech sector in the region and globally.”
Since establishing its presence in the Middle East in 2016, Alibaba Cloud has become a trusted technology partner for both private enterprises and public institutions across the UAE and the wider region. Its expanding local ecosystem serves clients in finance, media, and government, alongside a growing network of regional technology partners.