Catching a cab after big events is about to get a whole lot easier


Waiting for a taxi after that sold-out event could be over, thanks to a new traffic management method pioneered in Dubai.

Trials of the The Smart Time Management System (STMS) took place at several big-number happenings in Dubai World Trade Centre. In all tests it reduced waiting times for taxis and improved customer satisfaction. Everybody wins!

Now Dubai’s Roads and Transport Authority (RTA) is rolling out the new system at big conferences, concerts or exhibitions.

How does it work?  

STMS uses a network of cameras to monitor the flow of passengers and taxis. A sorting system at the beginning of queues helps analyse the type and volume of specific service requirements. Screens in the queues mean information about wait times is easy to get access to. Finally, there are two remote smart offices to co-ordinate bookings.


To give you an idea of the sheer volume of people using taxis in Dubai, the RTA recently announced that there were more than 87 million cab passengers in the first half of 2018.

Mattar Al Tayer, Chairman of the RTA, explains that STMS is part of the effort to make sure Dubai is recognised as the smartest city in the world, under the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai.

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